Contact Us — A Real Person, 24 Hours a Day

WhatsApp is the fastest way to reach us. Email works for longer questions. Our office is in central Labuan Bajo, GPS pin below. Someone is always at the desk.

WhatsApp — the fastest channel

+62 811 3810 8110 — message us on WhatsApp at any hour.

Tap the number on mobile to open a chat. The same number handles new bookings, existing booking changes, flight delays, and on-the-day questions. Response time SLA: under 5 minutes during waking hours (06:00 to 23:00 Indonesia Western Time, GMT+8), under 15 minutes overnight (23:00 to 06:00).

For arrival questions when you have already landed at LBJ — driver location, name-board sighting, baggage-claim coordination — message the same number with your booking reference and the dispatcher will radio your driver directly.

Email — for longer questions, group bookings, and corporate enquiries

sales@komodoluxury.com — for anything that benefits from a paper trail.

Use email if you are coordinating a group of more than ten passengers, a multi-vehicle wedding party, a corporate offsite with cross-airport synchronisation, or any booking that requires invoicing or insurance documentation. Response time SLA: under 4 hours during business hours (Mon-Fri 08:00-18:00 WIB), under 24 hours on weekends and Indonesian public holidays.

For press, partnership, hotel cross-promotion, or backlink enquiries from travel publications, the same address routes — note “press” in the subject line and the email reaches our marketing lead within the same SLA.

Phone (voice) — when WhatsApp won’t work

+62 811 3810 8110 — same number, voice calls accepted 24/7.

If you do not have data roaming or are in a region where WhatsApp is restricted (China, parts of the Middle East), voice calls reach the same dispatch desk. International rates apply on your end. We do not provide a toll-free international number — for cost-sensitive contact use email until you arrive in Indonesia.

Office address and GPS pin

Komodo Airport Transfer — Labuan Bajo Dispatch Office
Jl. Soekarno-Hatta No. 12, Labuan Bajo
Manggarai Barat, Nusa Tenggara Timur 86711
Indonesia

GPS coordinates: -8.4855°S, 119.8810°E
Open in Google Maps: https://maps.google.com/?q=-8.4855,119.8810

The office is two streets back from the Labuan Bajo waterfront, a 9-minute walk from Plaza Marina (Meruorah Komodo’s plaza) and a 4-minute drive from the Pelabuhan harbour where most liveaboard charters depart. Most guests never visit the office — bookings are confirmed remotely and drivers meet you at LBJ arrivals or at your hotel — but the door is open Monday to Saturday 08:00-20:00 if you want to discuss a multi-leg itinerary in person.

Hours of dispatch

Dispatch desk is staffed continuously. Two shifts cover a 24-hour day, seven days a week, including all Indonesian and international public holidays.

What to include when you message us

To save back-and-forth, include these in your first WhatsApp or email:

• Inbound flight number (e.g. TR2280 Scoot Singapore, GA471 Garuda Bali, QG690 Citilink Jakarta)
• Arrival date and scheduled local time
• Destination hotel or destination zone (Town & Harbour / Inner Beach / Outer Coast / Boat-island)
• Number of passengers + ages of any children
• Vehicle preference (Innova, Hiace, Alphard, or “your recommendation”)
• Round trip? (Departure leg also? — qualifies for 10% discount)
• Special requests (child seat, dive gear, supermarket stop, late-night arrival, honeymoon, VIP)

We will reply with the price, the suggested driver, and a confirmation link. Payment is at pickup or via bank transfer if you prefer pre-pay.

For when something has already gone wrong

If you have already landed and your driver is not at arrivals, do not panic and do not engage with kerb-side taxis. WhatsApp +62 811 3810 8110 with your booking reference. The dispatcher will radio your driver and give you their exact location and the name-board they are holding. Most “missing driver” issues resolve in under 90 seconds — drivers occasionally wait at the parking lot exit instead of the arrivals concourse during peak traffic; the dispatcher knows which one yours chose.

If your inbound flight is cancelled or you miss your connection, message us as soon as you have visibility. We rebook the transfer at no charge for genuine flight disruption — see our cancellation policy for the full schedule.

Languages

Our dispatch team handles enquiries in English, Bahasa Indonesia, and Bahasa Manggarai. Driver-side language varies — every driver passes our English communication test, and our Alphard tier and senior Hiace drivers hold an IELTS 5.0+ or equivalent. Mandarin, Russian, French, and Spanish are not native to our team but we have specialist interpreters on call for group bookings — write your preferred language in the booking notes.

Or just start a booking now

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Two WhatsApp channels — international + dispatch

For convenience, we operate two WhatsApp lines:

• International & English: +62 811 3810 8110 — primary line for international travellers, English-speaking dispatcher
• Indonesian dispatch & bookings: +62 811 3823 875 — Bahasa Indonesia, ground operations, on-the-day dispatch

Both lines are answered by trained operators. International travellers should default to the primary line. Indonesian travellers and on-the-ground dispatch (e.g., last-minute marina pickups) should use the second line.